Customer satisfaction is always the central focus for us.
Turatti offers worldwide, fast, after-sale service and qualified technical assistance, developing personalized solutions to quickly fulfill customers’ needs.
We are by your side at all stages, from project design and machinery installation to user training, maintenance, and spare parts service.
Good materials, together with professional installation and regular maintenance, can make your machines last longer, improving and optimizing their performance.
Customer service
The Turatti SrL Service Department offers rapid, competent, and reliable support in case of emergency. Our Mobile Service Centers guarantee rapid and flexible assistance by service engineers on site.
We offer:
- immediate assistance by our service engineers in case of emergencies
- consultation on the phone in case of problems with the equipment, and process related questions
- remote diagnosis via modem
Maintence and inspection service
To ensure high reliability and a long service life of your equipment, periodical maintenance and inspection services are necessary. We offer professional and competent service according to fixed maintenance schedules. As your service partner, it is our aim to ensure maximum reliability for your production. The system is checked for wear and tear as well as any defects, and is adjusted to handle the rigors of day-to-day usage. We also review the system with possible optimization in mind. Servicing is carried out once or twice a year as required and depending on the agreement.
A condition report is prepared, showing which parts and components should be replaced or repaired in order to avert any operational failure.
Your benefits:
- long service life
- less downtime
- preventive maintenance
Installation
We know that every successful project requires first class equipment, top quality materials, and professional installation.
Our team of skilled technicians is one of the resources we are most proud of. Their versatility, enthusiasm, and professionalism make the installation and start-up phase of your line a special moment. Attention to safety and a proper installation are their strictest guidelines.
For further information on the installation of your machines or plant, please contact our office or write an e-mail to: info@turatti.com
TRAINING
Specific training of your staff improves the efficiency of your production.
This enables your operators to solve minor problems themselves and reduces operator mistakes, which will cause you down time.
Training is tailored to suit your specific requirements. Training may take place at your site or, upon request, on Turatti Srl premises.
Spare parts
The Turatti spare parts dpt. is organized to dispatch the component that you are looking for as soon as possible. A well-organized team is available to help you with your every need.
How to order
In the manual of the concerning machine you will find a list with recommended spare parts with the belonging article numbers. On the type plate which is mounted on each machine, the order and drawing number are mentioned. For a quick and reliable spare parts settlement, the article number, drawing number and order number are necessary. By filling out the order form in the manual you can simply send it to us, or inquire if needed.
For more information, or for requesting spare parts you can contact: marco.panciera@turatti.com.
Spare parts service – No worry
Every Turatti machine and processing system are built to last, specifically designed that way. Beyond built-in integrity, a fundamental part of equipment longevity is a well-designed plan of stocking a package of service components, customized to fit your plant and seasonal requirements. Therefore, to lower maintenance costs and to reduce downtime, ask about tailor-made proposal packages of spare parts.
